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Frequently Asked Questions

  • Can I place sample order to test quality?

    Sure, sample order is welcomed. We hope to reach cooperation with you through sample orders then growth business together in local market.
  • Is it OK to print my logo on products or carton?

    Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
  • What shipping method do you use?

    a. By Express: such as DHL, UPS, TNT, FEDEX, EMS etc. The dispatch time is about 5-10 days
    b. Air Freight: when your order more than 100kgs which will be more economical than express.
    c. Sea Freight: we will update sea freight once we know your sea port where goods will be delivered.
    d. Agent designated by client: please tell us the contact detail of your shipping agent and we will arrange the delivery to them.
  • If you are designer or constructor, What can YLEU lighting helps?

    If you are designer or constructor, we have a senior engineering design team, from models selection, matching products, detailed shop drawing, scheme optimization to sample confirmation, mock up making. In a word,we can provide one-stop service. We can build the molds and fixtures. Professional people do professional things, communication would be much easier between professional counterparts. Sum up,we have professional R&D team, skilful craftsmen, efficient comprehensive factory and sales team that can quickly respond and satisfy your needs.
  • What is your terms of payment?

    For order less than USD500, we suggest 100% payment in advance to save bank service charge. For regular on sale lighting order, we request 30% deposit and 70% balance to be paid before shipment. However for customized lighting order, we request 40%-50% deposit depend on the lamp processing difficulty and upfront investment then 60%-50% balance to be paid before shipment. (We'll show you the production photos and package photos of the products before you pay the balance) . We accept Paypal, TT(Bank transfer) and others if applicable.
  • How about your delivery time?

    This depends on the qty and items of your full order.We will let you know about the production schedule after receiving your exact order. At normal case, 15-25 days for on sale lighting products and 20-40 days for customization lamps, and we have regular stock available lighting for some popular items as well, which will help our customers to start sale as fastest as they can to seize the business chance and go ahead of the market.
  • How is your packing?

    All our product will apply to standard export packing and it will be a little different according to the exact item. Some of our most fragile materials like air blown glass shades, crystal drops, glass tubes, glass panels may need extra protection so we use 7-8KG thick molded foam packing on top with five layers carton, and for some parts we might use inner box to make double protection, and for some large size package or heavy packages we will add wooden crate or wooden box packing or even pallet packing if there is necessary.
  • What variety and options can be offered to customize lamp?

    We provide a series of in-depth customization services. Size customization from small household chandelier to large hotel lobby pendant light, shopping malls hall chandelier, villa staircase chandelier, church chandelier,wedding chandelier. Lighting materials can be customized including iron,brass, aluminum, zinc alloy, stainless steel, etc.; Hardware colors such as gold color, chrome color, copper color, bronze color, nickel color, pewter color, silver color and or other electroplating colors or power coating and painting in any color as requested. Crystal ,you can choose K9 Chinese crystal or Egyptian ASFOUR crystal even Austrian SWAROVSKI crystal also colors can be customized on K9 Chinese crystal such as amber color, smoky color, cognac color, rainbow color and so on. Glass colors and effects can also be customized, and the list goes on.In one word, we are professional in manufacturing bespoke decorative lighting fixture.
  • How to customize chandelier?

    Let me explain step by step . Send us your ideal design drawing or picture with specifications---Our quotation and counter drawing---drawing checking and modification till approval---pay 40%-50% deposit to initiate production---production with status update periodically--- QC inspection pass---pay off balance once ready before delivery---transportation---On site installation---feedback and or good reviews
  • How about your design team capability?

    We have a strong team of R&D from drawing to sample, we can produce by your samples or technical drawings. We can build the molds and fixtures.
  • There are many unqualified lighting products in the market, how can you make sure your quality control?

    We have quality control team to monitor and inspect all the process from raw material incoming inspection, first sample inspection, production on line inspection, finished products inspection. We inspect the goods according to different market electrical safety standard, for example if we ship to North American market, we inspect according to UL1598. UL153. and also special requirements of different customers.
  • As ONE STOP LIGHTING SOLUTIONS and CHINA LIGHTING CONSULTANT, In addition to the main indoor chandelier, what else can YLEU lighting offer?

    In recent years, with the gradual enrichment of engineering experience, we do lighting solutions for many customers,except for decorative lamps and commercial illumination but also assist in solving customers' special design interior lighting needs. we integrate high-quality supply chain, there are two commercial lighting experts with more than 20 years engineering experiences, we are able to offer our clients comprehensive support and guidance throughout each stage of their lighting project.
  • What is the strength of YLEU lighting?

    We have a modern plant area of more than 2000 square meters and about 50 employees. With 7 senior professional export staff members, we are able to provide our customers with fast responded and professional suggestions and continuous after-sale services.Our products are made with the utmost attention to detail and quality, We try out best to ensure every customer feel satisfied with their purchase.
  • What products does YLEU lighting can produce?

    We offer a wide range of styles, from brass chandelier,wrought-iron chandelier,glass chandelier,crystal chandelier to modern led lamp,postmodern minimalism pendant lamp. In addition to our standard indoor products, we also undertake non-standard high-end hotel customized lamps, household high-end customized lamps, designer personalized lamps. Such as Lobby chandelier, wedding banquet chandelier,staircase chandelier, Mosque chandelier, large art glass chandelier, large candle light chandelier, large flush mount chandelier and so on. Therefore, there is no specific dimension for the product details. Any part of a lighting fixture, ranging from size, shape, material, color, crystal quality, glass effect etc. all can be customized.Among them, Art glass chandelier, Large modern chandelier are most welcomed by designers. Residential light luxury crystal chandelier and Brass chandelier sold the best. Natural Quartz crystal chandelier, Baccarat chandelier, Murano glass chandelier are liked by a fixed group of people and enduring.
  • What does YLEU lighting do?

    YLEU Lighting Co.,Ltd is a professional manufacturer of indoor decorative lamps , who specialize in customization lighting industry over 11 years.

Guangdong YLEU Lighting Co.,LTD

We offer one-stop lighting solution to our partners with 50+ global top brands in over 100 countries, achieving 2000 successfully oversea projects.

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